FAQ

Do you deliver?
We do not have any delivery options yet. 🙏
 
Our cakes are only for pickup and you may book your own courier (Grab, Happymove, and Lalamove) so you can
personally track the driver's location. 🚗✨

What are your pickup points?
Butternut Main Branch: 6787 Adalla St, Guadalupe Viejo, Makati City.
OPERATING HOURS: 10AM - 5:30PM
SM Megamall: 3rd floor Mega Fashion Hall (near Ogetsu Hime and Owndays)
OPERATING HOURS: 10AM - 6:00PM
SM North EDSA: Ground floor (beside SM Hypermarket)

OPERATING HOURS: 10AM - 6:00PM   
Alabang West Parade: Booth 1K3, Ground Floor
OPERATING HOURS: 10AM - 6:00PM

What time can I pick up my order?
You may choose anytime from 12NN onwards.
Can I order from abroad and send it to my family in Manila?
Yes, we can accept foreign credit cards

What happens if I receive damaged cakes?
Some cakes are delicate and require MPV vehicle transportation. We will not be held liable for damaged cakes that were picked up using a motorcycle.

What is your lead time for orders?
We have 2 full day lead time for orders.

Can I cancel my order?
No cancellations once order is paid and confirmed. For any concerns, please contact us via email, Instagram or Viber.

What are your payment options?
Our payment options include: credit cards (Mastercard and Visa), G-Cash, and Grab Wallet. Cash on delivery option is not available.

How can I go about bulk orders and special requests?
For bulk orders and special requests, please contact us directly through our details in the “Contact Us” page. A 50% down payment may be required for bulk orders.